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Delivery Details and Fees

Delivery Information

This section explains how Fox Chapel Publishers International and our suppliers handle packing and delivery of orders and requests for returns FCPI’s aim is, where practical, to process all orders within 48 hours from receipt of payment. FCPI and our suppliers deliver worldwide, and FCPI accepts payment in pounds sterling.

Delivery charges

Our delivery charges are set out below.

  • UK: £3.00 + £1.50 for each additional item
  • Europe: £4.10 + £2.50 for each additional item
  • North America: £8.70 + £4.70 for each additional item
  • Rest of World: £10.20 + £5.50 for each additional item

Europe Definition

The following countries count as Europe for the purpose of delivery

  • Austria
  • Belgium
  • Denmark (Incl. Faroe Islands and Greenland)
  • Finland
  • France (Incl. Corsica)
  • Germany
  • Greece
  • Irish Republic
  • Italy (Incl. Vatican State & Sardinia)
  • Liechtenstein
  • Luxembourg
  • Monaco
  • The Netherlands
  • Norway (Incl. Spitzbergen)
  • Portugal (Incl. The Azores & Madeira)
  • San Marino Spain (Incl. Balearic & Canary Islands)
  • Sweden
  • Switzerland

 

Method of delivery

Books and small items posted to a UK address are sent by the standard Royal Mail postal service. Books and small items posted to non-UK addresses are generally sent via Royal Mail (printed papers for books). If a different service is desired, please do not place your order on this website: please telephone our cash sales department on +44 (0)1206 255777 to ask for options/prices. Large bulky items are mainly sent by a parcel delivery service such as DHL. 

Large orders will be sent by a courier service and cannot be delivered to PO Box addresses. 

Delivery timescales

Our aim is, where practical, to process all orders within 48 hours from receipt of payment.

Upon completion of an order you will receive an email confirming the order details. 

FCPI aims to deliver within the following delivery time scales:

  • 7 working days for UK delivery
  • For non-UK orders, delivery can take up to 4 weeks if sent by Royal Mail, our standard method.

 

As the performance of carriers is beyond FCPI's control, FCPI is unable to guarantee these timescales will be met in every case; thus please allow 28 days for delivery.

Please note, if an order is urgent, do not place your order on this website; please phone our cash sales department on +44 (0)1206 255777 to obtain a quote for a guaranteed delivery service.

Out of stock items

Whilst every effort is made to ensure we do not offer for sale out of stock items, sometimes we are not able to do so. If an ordered item is not in stock, we will let you know.

Breakages

Goods should be signed for as 'unexamined' and any damage or shortages must be reported in writing by email to help@oldpond.com within three days of delivery both to FCPI and the carrier, otherwise no claim can be considered. The complete packaging should be retained if pilfering is suspected or if breakage has occurred. If pilfering is suspected, FCPI and the carrier should be notified immediately.

Non-Delivery

In the event of non-arrival of goods, you must inform us within 24 hours of the expected delivery date by emailing help@oldpond.com, otherwise no claim can be considered.

Returns and refunds

If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling Regulations, 2000) during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

However, this cancellation right does not apply in the case of:

  • any products made to your specification or clearly personalised;
  • newspapers, periodicals or magazines;
  • perishable goods; or
  • software, DVDs or CDs which have a security seal which you have opened or unsealed.

 

If you wish to cancel a Contract, please contact us as soon as possible, or within 7 (seven) working days of placing your order. If the products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the products. Working days means that Saturdays, Sundays or public holidays are not included in this period.

To cancel a Contract, please contact us in writing to tell us by sending an e-mail to help@oldpond.com.

You may wish to keep a copy of your cancellation notification for your own records.

You will receive a full refund of the price you paid for the products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described above. If you returned the products to us because they were faulty or mis-described, please see below.

If you have returned the products to us because they are faulty or mis-described, we will refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

We will refund you on the credit card or debit card used by you to pay.

If the products were delivered to you:

  • you must return the products to us as soon as reasonably practicable.;
  • unless the products are faulty or not as described, you will be responsible for the cost of returning the products to us;
  • you have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.
  • details of your legal right to cancel and an explanation of how to exercise it are provided in the dispatch confirmation.

 

As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by our returns policy or these terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Delivery contact details:

If you have a query regards delivery of your book order please feel free to email help@oldpond.com.

© 2018 Fox Chapel Publishers International Ltd. trading as Old Pond Publishing. All Rights Reserved.