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Delivery Details and Fees

Delivery and Returns


This section explains how Fox Chapel Publishers International and our suppliers handle packing and delivery of orders and requests for returns. FCPI and our suppliers deliver worldwide, and FCPI accepts payment in pounds sterling.


Delivery charges

Our delivery charges are set out below.

  • UK: £3.00 + £1.50 for each additional item
  • Europe: £4.10 + £2.50 for each additional item
  • North America: £8.70 + £4.70 for each additional item
  • Rest of World: £10.20 + £5.50 for each additional item


Europe Definition

The following countries count as Europe for the purpose of delivery

  • Austria
  • Belgium
  • Denmark (Incl. Faroe Islands and Greenland)
  • Finland
  • France (Incl. Corsica)
  • Germany
  • Greece
  • Irish Republic
  • Italy (Incl. Vatican State & Sardinia)
  • Liechtenstein
  • Luxembourg
  • Monaco
  • The Netherlands
  • Norway (Incl. Spitzbergen)
  • Portugal (Incl. The Azores & Madeira)
  • San Marino Spain (Incl. Balearic & Canary Islands)
  • Sweden
  • Switzerland


Method of delivery

Books and small items posted to a UK address are sent by the standard Royal Mail postal service. Books and small items posted to non-UK addresses are generally sent via Royal Mail (printed papers for books).

However, please note: large or bulky orders will usually be sent by a courier service and cannot be delivered to PO Box addresses. 


Orders from outside the European Union

Orders for delivery outside the European Union may be subject to import duties and local taxes which are levied once the package reaches the destination country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Old Pond / FCPI, you are considered the importer of record and must comply with all laws and regulations of the country in which the goods are being received. Old Pond / FCPI cannot be held responsible for the illegal import of goods or for spoiled goods that get caught in the customs clearance process.

 

Delivery timescales

Our aim is, where practical, to process all orders within 48 hours from receipt of payment.

Upon completion of an order you will receive an email confirming the order details. 

FCPI aims to deliver within the following delivery time scales from receipt of payment, though parcels often arrive sooner:

  • 7 working days for UK delivery
  • For non-UK orders, delivery can take up to 4 weeks if sent by Royal Mail, our standard method.

However, as the performance of carriers is beyond FCPI's control, FCPI is unable to guarantee these timescales will be met in every case; thus please allow 28 days for delivery.

Please note, if an order is urgent, do not place your order on this website; please phone the cash sales department of our distributors TBS on +44 (0)1206 255777 to obtain a quote for a guaranteed delivery service.

 
Out of stock items

Whilst every effort is made to ensure we do not offer for sale items that are out of stock, sometimes we are not able to do so. If an ordered item is not in stock, we will let you know.


Breakages

Goods should be signed for as 'unexamined' and any damage or shortages must be reported in writing by email to our distributors TBS at cashsales@tbs-ltd.co.uk within three days of delivery both to FCPI and the carrier, otherwise no claim can be considered. The complete packaging should be retained if pilfering is suspected or if breakage has occurred. If pilfering is suspected, FCPI and the carrier should be notified immediately.

 
Non-Delivery

In the event of non-arrival of goods, you must inform us within 24 hours of the expected delivery date by emailing our distributors TBS at cashsales@tbs-ltd.co.uk, otherwise no claim can be considered.


Returns and Refunds

If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

However, this cancellation right does not apply in the case of software, DVDs or CDs which have packaging or a security seal which you have opened or unsealed.

If you wish to cancel a Contract, please contact us as soon as possible, and within 14 days of receiving the product/s. 

To cancel a Contract, please tell us in writing by emailing our distributors TBS on cashsales@tbs-ltd.co.uk.

You may wish to keep a copy of your cancellation notification for your own records.

You will be asked to return the product at your own expense. You will then receive a full refund of the price you paid for the products and any delivery costs you incurred when you placed your order. We will process the refund due to you as soon as possible and, in any case, within 14 calendar days from the day on which we received the products back.

If you have returned the products to us because they are faulty or mis-described, we will refund the price of the defective products in full, plus any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

We will refund you on the credit card or debit card used by you to pay.

Please note:

  • you must return the products to us as soon as reasonably practicable, and within 14 days of cancelling the Contract;
  • unless the products are faulty or not as described, you will be responsible for the cost of returning the products to us;
  • you have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.

As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by our returns policy or these terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Delivery contact details:

If you have a query regards delivery of your book order please feel free to email help@oldpond.com.

 

© 2018 Fox Chapel Publishers International Ltd. trading as Old Pond Publishing. All Rights Reserved.